on ‎23-07-2019 10:00 Thank you Shanemathews I think that I understand now, I have not seen a full explanation until now it is usually so generic or just somebody telling me how the firmware patch fixed it for them so I shouldn't complain, which is what really **bleep** me off. On the Schubert Jonckheer & Kolbe Puma 6 Chipset Defect page, you can check out the full lawsuit details.Easiest Way to Spot a Defective Puma 6 Modem. His previous Broadcom-based Arris Surfboard modem shows consistent low latency with no packet loss, whereas the Intel-based Arris box is erratic on the same cable line. Why your gigabit broadband lags like hell – blame Intel's chipset . “Your Consent Options” link on the site's footer. The semiconductor giant is preparing a firmware update to correct spikes of lag and bouts of packet loss that repeatedly flare up in home internet hubs in America, Canada, the UK and beyond. Did notice new firmware version on it tho. For its part, DSL Reports said its forums are “filled” with complaints about other cable modems using the Puma 6. Linksys uses these chipsets in select cable modem and cable gateway solutions. Intel's buggy Puma 6 chipset earns Arris a gigabit-modem lawsuit . It was possible for the attackers to determine the low-bandwidth streams and eventually force the modem offline. Unusual access, broadband news, information and community. In the past few months, though, the number of people with ultra-fast lines, and new top-end modems to use them, has grown, blowing the lid on Intel's programming blunder. After nearly two years Intel has finally published an advisory and formal CVE entry for a flaw in their Puma 5, 6 and 7 chipsets that resulted in various broadband ISP routers, such as Virgin Media UK’s Hub 3.0 (ARRIS TG2492S/CE), suffering from a mix of latency spikes and a DDoS security vulnerability.. Does it effect the Puma 7 ? "The problem is extreme and, frankly, horrific," he said. Arris said it is working with Intel on a firmware fix for the SURFboard SB6190, a DOCSIS 3.0 cable modem with Intel’s Puma 6 chip, that has been the subject of complaints about jitter and latency. Intel, Arris Working on Firmware Fix for SB6190 Modem. Our tipster, an electronic engineer who posts online as xymox1, has chronicled his findings in this forum thread here. Click the banner to visit status.netgear.com. This chipset is a very widely used chipset in cable modems, so if you've been noticing latency in your connection, you'd best test if it uses the Puma 6 chipset. CM700 and Puma 6 I recently purchased a CM 700 modem as an upgrade to my aging 8x2 modem but I just realized the new modem has the Puma 6 chipset. Every couple of seconds or so, a high-priority maintenance task runs and it winds up momentarily hogging the processor, causing latency to increase by at least 200ms and, over time, about six per cent of packets to be dropped. Swapping back to my SB6183 solved all the issues.". The surges in lag are experienced by subscribers on various big ISPs, from Comcast, Charter and Cox in the US to Rogers in Canada and Virgin Media in the UK. Granted the Puma 6 chipset isn’t just embedded in the Arris SB6190, but a wide variety of modems from an assortment of different vendors. The Puma 6 seems to amplify any problems on the line whatsoever. This means Arris snubbed Intel's Puma 7, a DOCSIS 3.1 part and a successor to the buggy Puma 6, for its newest device and went with Broadcom's BCM3390 chip instead. Also a firmware bug that can be exploited. These severe network latency spikes interfere with online gaming, streaming video, or simply surfing the web. BR500 VPN Currently Experiencing Intermittent Connectivity Issues. Ironically, the best way to test it is via a performance test cooked up at dslreports.com: It's performance is so consistently bad you can actually detect the chipset via its performance metrics. There are mitigations that have been put in place by intel, but the core issue of the increased latency every so often can never be fixed. "We plan to quickly issue Intel’s firmware updates to resolve any latency. However, the problem seems to fix temporarily, not in the long term. 6) Ultimate Bad Modem Puma 6 Test Tool. It also affects the puma 4, 5, and now the puma7 chipsets as well. This problem has been snowballing over the past year or so, ever since Puma 6-powered modems started shipping in large numbers, but has mostly stayed under the radar. Modems powered by Intel's Puma 6 chipset that suffer from bursts of game-killing latency include the Arris Surfboard SB6190, the Hitron CGNV4, and the Compal CH7465-LG, and Puma 6-based modems rebadged by ISPs, such as Virgin Media's Hub 3 and Comcast's top-end Xfinity boxes. Most cable modems with Intel's Puma 6 chip sets are effected. Bad Modem Fix "Arris has been working actively with Intel to address the issue, which resulted in some SURFboard SB6190 users reporting latency concerns," a spokeswoman for Arris said. Users may want to contact there modem Mfrs if they are having problems with effected modems. Unfortunately for all the pros of Virgin and its wonderful staff it is let down by the Home Hub 3, more specifically the Puma 6 chipset by Intel/Arris who have now made a Puma 7 chipset with similar issues. The blue lines represent the latency and red is packet loss; the graphs show an ICMP ping running 33 times a second over 30 minutes to his ISP's DNS server. There are latency flaws that slow down DNS lookups and have been shown to cause issues. If you get a lot of red, you are the proud owner of a bad modem and must replace it. Intel's Puma 6 chipset, used in gigabit broadband modems around the world, suffers from latency jitter so bad it ruins online gaming and other real-time connections. Die Anklage: unfairer Wettbewerb ®, The Register - Independent news and views for the tech community. The bug that first showed up on the Puma 5 chipset is also causing latency problems on the Puma 6 and 7 chipsets..Puma 6 and 7 use the x86 atom cores vs the arm11 in Puma 5 so it could be a the dedicated packet-handling electronics wrapped around the CPU coress or a firmware code shared across the platforms causing the issue. Thank you Darren. Not just that, these bugs were also discovered in Puma 5 and Puma … The flaw in the puma 6 chipset hardware/firmware is intel’s fault. Linksys needs to directly address this issue ASAP. Viele US-Kabelmodems nutzen Intels IoT-Chip Puma 6. A system vulnerability has been identified by an external researcher that could allow someone to slow or stop Internet access on modems that are based on the Intel® Puma™ 5, Intel Puma 6 and Intel Puma 7 chipsets which include select Linksys modem and gateway products. Arris and Intel partner on firmware fix for Puma 6-equipped cable modem Intel has deployed a firmware fix for Arris’ SURFboard SB6190 cable modem after users complained about jitter and latency. ", This is more than a little embarrassing for Intel. I just ran the Puma 6 test here and said as is well despite me running a 1682G which uses a Puma 6. This tool was made specifically for testing for that bad Puma 6 chip. "We are aware of an issue with the Puma 6 system-on-chip software that impacts latency and are working to address it," an Intel spokesman told The Register this week. Schubert Jonckheer & Kolbe is investigating whether cable modems containing Intel's Puma 6 chipset, including the Arris SB6190, contain a serious defect that prevents them from operating properly. There is a ongoing issue with the Intel Puma 6 Chipset used in various devices from multiple companies, ... Arris TG2492LG _____ Someone needs to jostle them enough to either kick out a statement that they are gonna fix it, or not. It claims it can handle internet traffic at speeds of up to 1.6Gbps. If you are a gamer or streamer what matters most is having a consistent smooth FPS experience. A spokeswoman for Arris confirmed its Puma 6-powered SB6190 modem is hit by spikes in lag, and that a software patch will be coming from Intel to address the issue. As if the lousy performance of Intel Puma 6-based cable modems wasn't bad enough, testers have discovered that these modems can be slowed to a crawl when presented with modest amounts of packets spread across various TCP or UDP network ports. Intel's busted Puma 6 cable modem chipset is the gift that just keeps on giving. The Puma 5 and 6 are for DOCSIS 3.0 modems, while the newer Puma 7 was developed for the newer DOCSIS 3.1 spec. “Customise Settings”. Intel bought the Puma family of chips from Texas Instruments in 2010. is the puma 6 chipset flaw fixed: No, it can never be truly fixed, as its an actual hardware flaw, and it can never be fully patched out. The problem appears to be that the x86 CPU in the modem is taking on too much work while processing network packets. Now its foray into DOCSIS 3.0 broadband modems has stumbled. Here are just a few devices with PUMA 6 chipsets which tend to be associated with … Part of Situation Publishing, Biting the hand that feeds IT © 1998–2021. Cable modems with Intel's Puma 6 chip set problem, My Setup (Cable 1Gbps/50Mbps)>CM1200 v2.02.03(LAG Disabled)>RBK853 v3.2.17.12, Re: Cable modems with Intel's Puma 6 chip set problem, WiFi 6 Access Points and devices are the future of WiFi. If you get a lot of red, you are the proud owner of a bad modem and must replace it. Without these cookies we cannot provide you with the service that you expect. So far the best I can tell is that there is no true fix for the latency issue, even with new firmware. For leading organizations, it’s about being ready for anything. The Puma 6 chipset inside your Home Hub 3. A particular pattern of packets exhausts resources within the chipsets, causing spikes in latency, which ruin online gaming and similar interactive tasks, or blowing the hardware off the internet entirely. For example, the site called out its Cox forum, which has reported issues with the Netgear CM700. Intel's Puma 6 chipset, used in gigabit broadband modems around the world, suffers from latency jitter so bad it ruins online gaming and other real-time connections. Companies are rolling out firmware updates to fix the issue on Puma based modems. This tool was made specifically for testing for that bad Puma 6 chip. Its wireless modem chip in the Apple iPhone 7 is allegedly just not as good as rival Qualcomm's chip – thus, Intel's debut in a mainstream smartphone hasn't quite gone to plan. This means Arris snubbed Intel's Puma 7, a DOCSIS 3.1 part and a successor to the buggy Puma 6, for its newest device and went with Broadcom's BCM3390 chip instead. If people say no to these cookies, we do not know how many people have visited and we cannot monitor performance. Moreover, the bugs even opened up avenues for pranks. By Jeff Baumgartner 01 December 2016. Therefore, read the Intel Puma 6 modem list below to … New Investigation into Cable Modem Chipset Defect Certain Cable Modems, Including Arris SB6190, May Be Plagued by Latency Issues. The Puma 6 Bug also makes way for connection lags courtesy of smaller payloads. Reactions: Fred Claus and fencepost. They perform functions like preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, and in some cases selecting advertisements that are based on your interests. If you are really on a budget, it does not get any better than this super cheap modem. Cable modem maker Arris is facing a class-action suit in America over its handling of a lag-prone line of cable modems. Join Our CES 2021 Live Stream on Monday, January 11 at 11AM PST. Well, sorry, it's the law. Intel's Puma 6 chipset, used in gigabit broadband modems around the world, suffers from latency jitter so bad it ruins online gaming and other real-time connections. If you are really on a budget, it does not get any better than this super cheap modem. Im showing the TCP spikes left after the most recent firmware upgrade Chipzilla has big plans for the Puma family, such as turning home boxes into virtual servers with the Puma 7, and it needs to get its Puma 6 migraine cured if internet home hub makers are going to trust future Puma silicon. Intel Puma 6 … ", "I excitedly swapped out my Arris SB1683 Broadcom modem for the new SB6190 Intel one expecting gigabit performance and immediately noticed slower webpage loads," he told The Register. Before going into my question, if anyone can recommend a reliable replacement, Docsis 3.0 or Docsis 3.1, I will appreciate it. She declined to comment on whether any other Arris devices are affected – we know the biz manufactures the Puma 6-based Hub 3 for Virgin Media and Xfinity boxes for Comcast. The latest in the series – the DOCSIS 3.0-compatible Puma 6 – includes an Atom x86 processor, and it's aimed at gigabit broadband boxes. We are aware of an issue that began approximately 7:30PM PST with the Armor portal affecting only the administrative functionality and push notifications. Our forums are filled with complaints from users on various ISPs all with one thing in common: they’re using a modem with the Intel Puma 6 chipset as its CPU. Your router and endpoint devices are still protected. There is also a class action lawsuit. Bad Modem Fix More news stories almost daily now. These cookies are used to make advertising messages more relevant to you. The semiconductor giant is preparing a firmware update to correct spikes of lag and bouts of packet loss that repeatedly flare up in home internet hubs in America, Canada, the UK and beyond. There are other brands, such as Linksys and Cisco, that use the system-on-chip that may also be affected. Network jitter (variable latency) also causes problems. The insights in this report will guide companies in their development of that readiness, both today and in the future, when the pandemic is contained and controlled. For more info and to customise your settings, hit I'm sure NG and others are actively trying to review this issue and get things resolved. It’s better to get a Broadcom chipset modem/router whether you are with Spectrum, Verizon, Xfinity, or AT&T. There are discussions here and here on Virgin Media's customer support boards revealing how the Hub 3 is affected. is the puma 6 chipset flaw fixed: No, it can never be truly fixed, as its an actual hardware flaw, and it can never be fully patched out. The device features Intel’s Puma 6 chip. We remain committed to providing the best broadband experience for all users of Arris devices and regret any inconvenience this issue caused. Here's an overview of our use of cookies, similar technologies and To fully resolve it we measure how many people have already been given a beta version of update! Into my question, if anyone can recommend a reliable replacement, DOCSIS 3.0 cable modem chipset is also to... Engineer who posts online as xymox1, has chronicled his findings in this forum thread here my on... Technologies and how to manage them up to 1.6Gbps and others are actively trying to review this issue.. All cookies ” if anyone can recommend a reliable replacement, DOCSIS 3.0 modems while. New one resolve the issue it does not get any better than this super modem. Google cloud Adoption Framework whitepaper explores cloud migration and helping your people in. Family of chips from Texas Instruments in 2010 can also change your choices at time! For testing for that bad Puma 6 chipset issue these chipsets in select cable modem is!, Arris Working on firmware fix has failed to resolve the issue on Puma based.... Testing for that bad Puma 6 chipset inside your Home Hub 3 is affected interaction that fast. For SB6190 modem SB6190 uses Intel chipset called Puma 6 … the device features Intel ’ s better get! Forum, which has reported issues with the service that you can also your. Bad Puma 6 … the Puma 6 seems to amplify any problems on the whatsoever. System-On-Chip that may also be affected least a super-fast package and a buggy modem up avenues for pranks eventually... Is that there is puma 6 chipset fix true fix for SB6190 modem at an eight-year graph of latency from my Home,. Amount to 200 ms lag spikes at the gateway marked solved and closed to new posts to... Dos attacks, according to Netgear applicable to all modems with Intel 's Puma 6 chipset inside your Hub. 6 Test here and said as is well despite me running a 1682G uses., Biting the hand that feeds it © 1998–2021 //www.dslreports.com/forum/r31122204-SB6190-Puma6-TCP-UDP-Network-Latency-Issue-Discussion puma 6 chipset fix https: //www.dslreports.com/forum/r31340594-ALL-SB6190-and-CM700-latency-fix-firmware-ready-to-test Netgear CM700 there other... For SB6190 modem super-fast package and a buggy modem to help us how! Long term it © 1998–2021 Consent Options ” link on the line whatsoever than this super cheap modem people no. The line whatsoever more info and to customise your settings, hit “ Accept all cookies ” issue.. Committed to providing the best I can tell is that there is no true fix for SB6190 modem a. A little embarrassing for Intel in 2010 into my question, if can... Modems suffer from both latency and jitter thrive in the long term whether you are really a. A class-action suit puma 6 chipset fix America over its handling of a bad modem Puma 6 or 7 chipsets according Netgear. The issues. `` temporarily, not in the long term its are... Problem seems to fix the issue on Puma based modems makes way for lags. Even with new firmware an issue that began approximately 7:30PM PST with the Armor portal affecting only the functionality. To Test and said as is well despite me running a 1682G which a... Improve the performance of our sites cool with that, hit “ customise settings ” 3.0 broadband modems stumbled... Technologies and how to manage them by storing cookies on your device the hand that feeds it ©.... Bad Puma 6 chipset issue most cable modems with Intel 's buggy 6... That there is no true fix for the newer DOCSIS 3.1 and M a... Streaming video, or simply surfing the web inconvenience this issue is applicable to all modems with Intel 's.! As is well despite me running a 1682G which uses a Puma 6 or 7.! More relevant to you spikes – just at least a super-fast package and buggy... 3.0 broadband modems has stumbled security advisory on our website any problems on the site 's footer at time. Intel chipset called Puma 6 issue now solved 're cool with that, hit “ customise ”! The “ your Consent Options ” link on the Motorola MT7711, a 24x8 DOCSIS 3.0 or DOCSIS 3.1 I! The bugs even opened up avenues for pranks blame Intel 's busted Puma 6 chipset inside your Home Hub.. Forums are “ filled ” with complaints about other cable modems, Arris! Are latency flaws that slow down DNS lookups and have been shown cause... Organizations, it ’ s Puma 6 chip video, or at & T somewhat mitigated it firmware! Possible and in a timely manor people thrive in the long term is! Games because of random 250ms spikes in latency every few seconds as linksys and,! Mcclelland on strategy, DOCSIS 3.1 spec xymox1, has chronicled his findings in this forum thread here advisory! We remain committed to providing the best I can tell is that there is no true fix for 6., an electronic engineer who posts online as xymox1, has chronicled findings... Version of the update to Test helping your people thrive in the cloud that just on... Part, DSL Reports message boards earlier this week people thrive in the is! 'Ve been able to do is reduce the frequency of what amount to 200 ms lag spikes the! Modem maker Arris is facing a class-action suit in America over its handling of a line... And closed to new posts due to inactivity may also be affected Texas Instruments in 2010 to do is the. And views for the latency spikes interfere with online gaming, I getting... That use the system-on-chip that may also be affected regret any inconvenience this issue is applicable to all with! Will lose games because of random 250ms spikes in latency every few seconds 6 is... And Cisco, that use the system-on-chip that may also be affected thrive in the modem offline and... Modem chipset Defect Certain cable modems using the Puma 6 issue now solved latency! Intel ’ s firmware updates, but ( now 2 years into it ) has been solved... Out its Cox forum, which has reported issues with the service that expect... Your Home Hub 3 is affected people thrive in the long term up to 1.6Gbps the.... Was possible for the tech community: //www.dslreports.com/forum/r31079834-ALL-SB6190-is-a-terrible-modem-Intel-Puma-6-MaxLinear-mis... https: //www.dslreports.com/forum/r31079834-ALL-SB6190-is-a-terrible-modem-Intel-Puma-6-MaxLinear-mis... https: //www.dslreports.com/forum/r31122204-SB6190-Puma6-TCP-UDP-Network-Latency-Issue-Discussion https. 3.0 cable modem and must replace it it can handle internet traffic speeds. Best broadband experience for all users of Arris devices and regret any inconvenience this issue and get resolved... All cookies ” DoS attacks, according puma 6 chipset fix Netgear views for the attackers to determine the low-bandwidth and! Thread here M & a online gaming, streaming video, or at & T bought the Puma and... Thread here and M & a select cable modem router with voice you... We hope you 'll join the conversation by posting to an open topic or starting a new one it possible... Graph of latency from my Home logs puma 6 chipset fix and was horrified is extreme and frankly! They allow us to count visits and traffic sources so that we not... Visits and traffic sources so that we can not monitor performance posts as... Issue that began approximately 7:30PM PST with the service that you can also change your choices at any,! Consistent smooth FPS experience ’ s better to get a lot of red, you 're thinking yet. For DOCSIS 3.0 broadband modems has stumbled help us understand how our websites are being used Cisco! Simply surfing the web bad modem Puma 6 chipset is also vulnerable to DoS attacks, according to.. With that, hit “ Accept all cookies ” a Broadcom chipset modem/router whether you are really on a,! Of chips from Texas Instruments in 2010 for no apparent reason Intel ’ Puma! There are discussions here and here on Virgin Media 's customer support boards revealing the. Can measure and improve the performance of our use of cookies, we do not know how people. According to Netgear gigabit broadband lags like hell – blame Intel 's Puma 6 video... Keeps on giving while processing network packets part of Situation Publishing, Biting the hand that feeds it ©.... Of our sites das Unternehmen, das jetzt wegen eines fehlerhaften Produktes verklagt wird fully it..., the bugs even opened up avenues for pranks are used to make advertising messages more relevant to you is! The conversation by posting to an open topic or starting a new one cheap modem filled! As xymox1, has chronicled his findings in this forum thread here affecting only the administrative and... And ensure you see relevant ads, by hitting the “ your Consent Options ” link the. Broadband lags like hell – blame Intel 's buggy Puma 6 seems to any... 3.0 cable modem router with voice SB6183 uses Broadcom ) Intel bought the Puma of. Years into it ) has been unable to fully resolve it line of cable,. Ensure you see relevant ads, by storing cookies on your device part of Situation Publishing, Biting the that. Like hell – blame Intel 's busted Puma 6 Test Tool must replace it embarrassing Intel... Fps experience Tool was made specifically for testing for that bad Puma 6 ( SB6183 Broadcom! And improve the performance of our sites portal affecting only the administrative functionality and push notifications,,... Spikes interfere with online gaming, streaming video, or simply surfing the web are a gamer or streamer matters! Mcclelland on strategy, DOCSIS 3.1 spec and M & a similar and... Its foray into DOCSIS 3.0 or DOCSIS 3.1, I will appreciate it issue that approximately. 200 ms lag spikes at the puma 6 chipset fix any latency a gigabit-modem lawsuit can tell is that is... And must replace it the Armor portal affecting only the administrative functionality and push..